Asos Haul from April…

Posted: May 14, 2012 in shop-aholic on tour..., shop-aholic online...
Tags: , , , , ,

Back with some hauls I did over the last couple of months. First is the one from asos.com.

I have to say I am not very pleased with my shopping experiences with them this time. I have ordered from them before and everything was great, but this time, … not so much.

I had a coupon from dailydeal which I purchased for 19,90 € and it allowed me to shop for 40 € on asos. At first my paypal payment wouldn’t work, so I cancelled my order while the payment process. Did that before, was never a problem. Two weeks later, paypal worked and I placed my order again. But now the coupon wouldn’t work anymore. It always told me during the checkout, the coupon code has been used before. Well, yes, I typed it in before, but I never completed my order, so technically it must still work.

I e-mailed the customer service and some hours later I recieved an answer with a supplemental code to use. So I started the order process again. But this time the code they gave me, was just a 10% off offer.

So I emailed them again and the guy wrote me back, that he was sorry, but the only way is to pay the full price on everything and they would refund me the rest if I decide to keep all the items. WHAT THE … ??? No deal, boy! I e-mailed him back, that I won’t do that, cause how can they refund me something if they don’t know what exactally?

This time, maybe a day later, a nice girl replied with a different replacement code for me to use. She was really sorry about the inconveniences. I repeated the whole order and finally the code worked! But that wasn’t the end. But first let me show you what I recieved:

I got a Benefit B*Right mini kit with 6 little minis to try out. A Models Own Set of 3 from the Beetlejuice Collection, a single Models Own polish in Grace Green and a Rimmel Glam Eyes HD Eyeshadow palette in greens. So far so good.

Here are the polishes in close up:

Models Own Grace Green & Emerald Black (sorry for the shaky quality)

Models Own Golden Green & Pinky Brown

Originally I ordered 5 polishes but one of them simply fell out of the package, cause they used a way to big box with way to less protective foil. the polishes flew around free inside the box and it was kinda damaged and not really closed. That was also the reason for what happened to the eyeshadow palette.

You can see all the has spilled across the packaging, in the left upper corner you can clearly see the golden shadow is a bit broken. The lid of the palette was almost torn apart and barely hanging on to the rest of the packaging. I can still use the shadow, but it bothered me anyways. I mean I had a coupon, but I still paid for the stuff, right?

So I e-mailed asos again and they send me a nice message saying that they would love to send me replacement items for the lost and damaged ones, but both of them were sold out at the moment. So the offered me a refund of the money. Well that works for me. Only downfall, I have to wait about 30 days til paypal re-credits the money to my account.

So do you have any “bad” experiences with online shopping?

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